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Manage your customer requests

Want to follow up the processing of your internal and external resquests efficiently? Want to track the resolution of issues raised by your customers? The 'Ticketing' module is the ideal follow-up tool for customer support activities.

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Sort your tickets with all ease

Properly assigned tickets are quickly processed tickets

Define which group of users should be assigned a specific type of ticket. For instance, you may want to select the 'Billing' type for tickets that deal with customer billing issues, since only the 'Accounting' group would be available. This way, no need to worry anymore about which department should be assigned a specific ticket.

Always be notified

Follow up on ticket evolution

Choose to be notified when a ticket of a specific type is opened or closed, as well as when there are changes in these tickets. In addition, you can track a specific ticket, such as a major customer issue, in order to follow the progress of the ticket until the problem gets solved.

All information gathered in one place

Tickets with all relevant information

Create a ticket sorted by type, link it to a group of users, assign it to one or more people, add comments for any updates, enter the time taken for processing...

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Keep track of your customer requests

Meet your customers' needs

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support request

A customer experiences an issue and contacts your company to find a solution

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A ticket is created

A co-worker takes note of the interaction with the customer and his conclusions

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Problem is solved

The issue is solved and the ticket is closed (but never automatically deleted)

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